Thank you for placing an order us with The Hair Lab.

We want you to experience the luxury you deserve and build a lasting relationship with us.

Please take time to read our policy carefully for the best shopping experience.

We encourage our customers to keep your shipping and billing address the same . We do not ship to P.O. Boxes only to actual residential address .

Before checking out make sure you double check your mailing address, as we are not responsible if your package is sent to the wrong address.

Processing time for any order usually takes 3-7 business days. Shipping times are estimated as 2-5 business days.

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 833-348-5233

To ensure a quick delivery all orders are processed in the order we receive them . So orders cannot to be altered or changed once your payment is complete.

When an order is in the hands of USPS, we are not responsible for lost, stolen or damaged packaging.

Please contact your local post office if you do encounter any problems.

We do not accept returns or refunds. Please ensure that you are ordering the correct lengths and quantities at checkout.